Getting Started

BitBot Pro is a multi-tenant AI chatbot platform that lets you create intelligent support agents powered by your own knowledge base and external API integrations. Deploy bots across multiple channels — web widget, Discord, Telegram, and Zendesk. Key capabilities: - Create multiple bot instances for different products or teams - Train your bot using FAQs, URLs, documents, and GitHub repos with priority levels - Deploy on web (chat page + embeddable widget), Discord, Telegram, and Zendesk - Connect external APIs — the bot can fetch live data (blockchain, weather, etc.) alongside KB answers - Smart human takeover — bot steps aside when staff intervenes (Discord) - Full platform analytics with per-channel message breakdowns - Multi-user access with role-based permissions - Customizable widget theming, bot logos, and welcome messages

1. Log in with your admin credentials 2. Select or create a workspace (instance) 3. Add knowledge — go to Knowledge Base and add FAQs, scrape URLs, upload documents, or import from GitHub 4. Set priority — mark your most important FAQs as High priority 5. Test your bot — click "Open Chat Demo" in the sidebar 6. Deploy — embed the widget on your site, connect to Discord, Telegram, or Zendesk That's it! Your bot immediately starts answering questions based on your knowledge base. It understands user intent semantically — users don't need to phrase questions exactly like your FAQs.

Admin (superadmin) - Full access to all workspaces - Can create/delete instances, manage users, delete users - Access to analytics, all channel settings, embed codes - Can configure integrations and API connections User - Access only to assigned workspaces - Can manage knowledge base, view conversations - Cannot create instances or manage other users